Paste the message into the chat and send it when ready.
Review the draft, then send it through WhatsApp or email. The team receives your request only after you send it. Copy or save a text version if you want to keep it after leaving this page.
What happens after you send the request
The team reviews your goal and the information you have shared. It can then ask for the details needed for the current step and explain which work and costs need confirmation. Review the proposal and give the relevant approval before purchasing, checking, packing changes or dispatch.
Response and quotation standards
During the customer-service working hours, the first human response standard is four working hours. Once the necessary information is complete, ordinary business enquiries receive a formal quote or specific progress update within two working days. For complex enquiries, the team explains the next feedback step and keeps you informed. Confirm the current working time zone, business days and holiday arrangements with the team so the applicable service calendar is clear.
Add information to the same conversation
If you send a list, drawing, screenshot or updated file later, identify the item or request it belongs to. Mark the current version and explain what changed so the team can check its effect on the scope, cost or timing. Keep the final approved details with the conversation.
Sharing files
You can send relevant attachments through the business email or your chat with the team. Include the product or package reference and a short explanation of the file. Share only information needed for the request and keep passwords and unrelated personal information out of purchasing lists.
